Services

Healthcell Services Pvt. Ltd. is Mumbai based KPO that has been operating in the Healthcare vertical since 2005. Healthcell Services Pvt. Ltd. provides comprehensive medical billing services, sets up and operates dedicated virtual front desks for physicians, performs data transformation and software support services.

End to End Medical Billing

Healthcell Services Pvt. Ltd. has deep expertise in managing all aspects of medical billing including system set-up, coding, claim creation and electronic transmission, claim follow up, patient coordination, denial management and appeals. Our main clients are three billing companies in US. These companies cater to clients in NJ, NY, GA, FL, OH, and PA. We have extensive domain knowledge and certified workforce.

Virtual Front Desk

We have dedicated staff that provides daily support to our clients in areas of the office workflow. We manage activities ‘virtually’ from our Mumbai office. The activities include appointment scheduling, appointment reminders, patient eligibility verification and procedure pre-authorizations.

Credentialing and Enrollment Support

Healthcell Services Pvt. Ltd. provides dedicated support for physician enrollment, credentialing and re-credentialing. We coordinate closely with your office staff and you and follow up with the insurance company persistently so that you are on top of your credentialing calendar.

Data Analysis and Conversion

Healthcell Services Pvt. Ltd. has managed several ‘project-based’ activities for converting confidential data for its clients for successful migration from one Practice Management system to the other. Additionally, several projects were performed for specific targeted marketing activities such as sending marketing fliers to all existing patients and scheduling appointments for patients that have not been to the office for a three year period.

EMR Software Personalization

We fully recognize that each practice is unique in terms of how they handle medical charting, medical billing and other management issues. We also understand that each provider practices medicine in his/her own way. If your Electronic Medical Records (EMR) software has the capability to be customized, then Healthcell Services Pvt. Ltd. technical staff can tailor the software to meet your specific needs. For this purpose, we will coordinate with your EMR company as well as your office staff.

EMR Software Training

Healthcell Services Pvt. Ltd. trained personnel can augment the EMR training program for your office. We can help via comprehensive internet software training plus phone support during the handholding period. Healthcell Services Pvt. Ltd. can leverage its expertise with multiple Practice Management and EMR systems to have a holistic training approach. This will enable you to harness the true capabilities of your system.

EMR Software Support

Healthcell Services Pvt. Ltd. can develop a virtual software support center for your office. Remote access can be made available for real-time connection to your computer system. Its knowledgeable software support staff can assist you with software setup questions, help you coordinate with your EMR company and in turn ensure that your system works flawlessly and to its true potential. This will guarantee maximum uptime and return on your investment.

Remote Technical Support

Healthcell Services Pvt. Ltd. can similarly develop teams catering to specific hardware platforms. Such teams can provide support services for physicians and other healthcare providers with hardware / networking issues related to their offices.

Website Creation and Maintenance

Healthcell Services Pvt. Ltd. has developed and maintained many websites for its clients. Healthcell Services Pvt. Ltd. develops the content, updates it as needed, hosts the website and coordinates with all parties involved.

Client Testimonial!

Improved Product / Service

Increased return on investment

Reduced costs the tune of 35-60%

No or little infrastructure requirements

Improved customer service/satisfaction

Resource Availability in sync with demand

Effective deployment or better use of capital

Taking advantage of latest & future technologies

Increased management focus on core strategic issues

Improve performance & process efficiency in critical areas

Depth of process expertise, access to subject matter experts

Reduction of risk in terms of technology and/or skilled personnel