Approach

The Business Associate Agreement is mutually signed and is intended to fulfill the requirements contained in the final regulations issued by the DHHS in the implementation of HIPAA and to ensure that each party is committed towards protecting PHI to the highest standard of safety and confidentiality.

The Service Level Agreement ("SLA") defines the outsourcing service quality standards and lays the foundation for the overall success of the relationship. The SLA is developed in collaboration with the customers and not only details scope of the outsourcing services and measurement metrics but also reflects each others values and professional goals. We also do not hesitate to sign a Non-Compete & Non-Solicitation Agreements with our customers to instill confidence and good faith.

An experienced knowledgeable executive is assigned to every customer for handholding through the transition process and serves as a conduit between customer and the outsourced team. Once the services are established and active, the account executive will coordinate and communicate via phone or email at a customer defined frequency and/or as required by the customer.

We will work with your IT support team to set up customer’s office computers and network for secure remote access as well as establish a file-transfer system for electronic transfer of files. In view of the sensitivity associated with the healthcare information all our teams work on fully locked down dumb terminal PC's and have restricted remote access to customer's software applications and tools required to accomplish the assigned job function in a secure manner.

As we work on your software or system we always request some documentation on customer’s present process, training manuals for our teams to understand customer’s practice specifics and may schedule online meetings with customer’s current staff for better understanding of their processes. During this phase we would also request some demo accounts for our internal training and development.

We offer a variety of MIS reports & progress related reports based on customer needs however we can customize reports as per your requirements.

The roles and responsibilities have to be defined by you beforehand. The intention in doing so is that we work as an extension of your office and no duplication of any efforts is done. All the redundant work is dropped and a fairly simple paperless process is created to streamline the operation. We handle the entire process for our customers leaving them to concentrate on their practice and patient care.