Technology
EMR Lifecycle
We assist our clients in activities such as choosing an appropriate EMR to suit their unique needs, customizing the software of choice and training the workforce on the chosen platform. We directly engage with providers to ensure that they are able to derive unprecedented value from their EMR software.
EMR Software Selection
We understand the need for digitization of the patient experience at an appropriate scale for your organization. We can help you make a “build or lease” decision when it comes to the EMR that runs your practice – whether it is selecting a vendor or building a custom software, just for your practice. We can guide you in this decision and help you choose a vendor with credentials, features and cost suitable for your practice.
EMR Software Development / Modification / Customization
We, at HSPL, understand that each practice is unique in its own way and we ensure that the EMR simplifies your processes and focuses on delivering value at every step. Our dedicated team works with you to understand your needs and abilities and customize the selected EMR to fit your practice – by creating menus, templates, and reports that personalize your software to better fit your needs.
Training
We understand the need to train, develop and retrain all your staff to sustainably deliver value using the EMR. We work closely with your teams either through off-site collaboration or on-site handholding and conduct scripted training sessions regarding your customized EMRs. We provide value by ensuring that your staff is trained adequately and certifying it through a structured program. Our endeavor is to help you invest not just in technology but in training and processes as well, so as to maximize the value delivered to you.
Live Support
We provide services that allow your staff to access our support lines for software that we support. Your staff is never going to have a need to reach out to the software support center when we provide the industry-standard support when you require it and at a reasonable cost!
Website Development
We design engaging websites for healthcare providers and payors using the latest technology to promote their services. We also develop and manage your content. We work closely with our clients to keep their websites up-to-date, with fresh content and continual (technology) updates and database management.
We also help our clients to explore issues of scalability, security, and cross-browser support, and support for tablets, smartphones, etc. We also manage the enterprise-level deployment of websites, including third-party hosting, virtualization, firewalling, load-balancing, co-location in data centers.
Remote Technical Support
We provide a wide range of services to healthcare providers, physicians, practices, and payers.
o System Tune-ups: Basic, preventive maintenance to workstations and servers
o Office Networking: Ensure continuous, hassle-free connectivity to your servers, systems and the internet
o Email Management: All related management from setup to advance troubleshooting
o Antivirus and Security: Ensure safe, secure and functioning workstations and software
o Technical Liaison: We understand that healthcare providers must be available 24x7x365 and HSPL provides remote technical support to all our providers for all of their IT needs including their EMR vendor. HSPL will also assist clients in connecting with other system providers including devices, IoT, and smart devices.
Application / Bespoke Software Development
We have extensive experience in creating custom software solutions based on your specific needs – either to improve your customer experience or your performance effectiveness or streamline operations. Our software development solutions are collaborative, intuitive, and cost-effective.
We pride ourselves on working collaboratively with you to define your needs and develop a solution to meet your requirements. We develop the solution, document in depth and test with users through go-live phase to ensure that your software meets your requirements precisely. Our aim continues to be the same – to deliver value at unparalleled cost.