Why Us

because you deserve the best. . .

At Healthcell Services Pvt. Ltd. we differentiate ourselves in many ways. We stand out by not only addressing the basics effectively but also building upon them to achieve greater success for our clients.

We take all compliance related concerns of our customers very seriously and we address them proactively, be it the confidentiality of their electronic data or its physical security at our delivery centers. We address all these requirements in our secure state of the art delivery center which houses the most technologically advanced infrastructure available to global businesses.

We help you manage your time that your staff might spend in claim processing . . .

Claim creation, transmission and follow-up is highly labor-intensive, we can assist you in that
- As a company, we have certified resources who can do these activities at a cheaper rate than you
- This will free up your resources for doing higher value added activities, e.g. focusing on exceptions, writing appeals or creating reports that lead to your adjusting the mix of your patients
- Let each organization focus on their core strength, a win-win strategy!

We invest substantial amount of time and money in getting our staff trained...

We have domain knowledge experts within our company
- We have billers experienced with the regulations of different states and well-versed in different specializations
- As an organization, we invest significant resources in certification and training
- We have certified coders and billers on our staff
- We realize the need to keep up with the latest regulations / trends and will continue to invest heavily in it

Your key functions get more organized and controlled due to the assignment of skilled and dedicated resources to each process...

You have a single party responsible for your billing function
- We will assign a right-sized team for your account, giving each activity (coding, follow-up or patient statement) the attention it deserves
- This specialization will lead to higher focus and better area-specific results
- Financial and claim-specific reports for your practice will lead to insights that were not easily available before
- Better reporting, better communication, and focused teams lead to better, tighter and stable financial performance!

Necessary flexibility can be built-in into the arrangement and can also be altered as per your need . . .

It is harder for you to scale up and down your resources as per seasonal shift in business
- As a company, we are committed to adding resources whenever we see the need for additional work that cannot be accommodated by the existing team
- This flexibility can be critical in periods of flux volume
- This flexibility cannot be provided by all billing companies but we have built our organization so that we can provide this benefit to all our clients

Differentiators

Operational Infrastructure
We operate a 24x7 state of the art operation center.

Integrated service offerings
We offer comprehensive integrated practice management services which can be specific and tailor made.

Quality of Service
We are fully committed to monitor all the delivery Service Level Agreements (SLAs) that have been committed to clients.

Training
We work with dedicated training organizations across the various service delivery areas to develop training curriculum specific to the needs and new processes.

Employee Hiring & Background Checks
Our HR department conducts extensive background checks on all new employees." Employees can access system only with valid logins & passwords. Access to sensitive information is on a "need to know basis".

Compliance
We take all compliance related concerns of our customers very seriously and we address them proactively. All our employees receive confidentiality training (as required by HIPAA) and must sign confidentiality agreements.

Infrastructure – Backbone to our delivery success!

Healthcell Services Pvt. Ltd. operates from a state of the art facility located in Mumbai India and is 30 minutes from the International airport and 35 minutes from the domestic.

Healthcell Services Pvt. Ltd. has recognized and valued importance of technology from the very start and has made sound and solid investment in technology infrastructure for future challenges.

Healthcell Services Pvt. Ltd. has two dedicated leased lines supported by VSNL, India’s premier bandwidth provider and a back-up line from WPHIS Pvt. Ltd. which is different than VSNL. WPHIS Pvt. Ltd. is the internet telephony services provider partner to Healthcell Services Pvt. Ltd.. Healthcell Services Pvt. Ltd. has retained Ruparel Computers Pvt Ltd as it’s IT Hardware solution partner for purchase, upgrade and maintenance of It infrastructure as well as Saral Infotech for its customized software solution requirements.

Staff – We hire them, we train them and we monitor them!

Every Healthcell Services Pvt. Ltd. employee is among the best, brightest, and most ethical people in the workplace today. Our team understands the criticality & confidentiality of the data they deal with. We have experience to add to the mix as well.

Our people are our strength and we believe on continuity. We have acquired deep understanding of health services and billing processes that helps us deliver better value and result to our clients.

It’s always been Healthcell Services Pvt. Ltd. philosophy that “we as a company are just as good as our people”. And therefore Healthcell Services Pvt. Ltd. has invested in best of the talent available, quality training, certification and overall growth of its team members.

Having a vigorous and continuous training process allows us to showcase a strong sense of internal commitment towards their clients and ensures verification of competencies.

25 Healthcell Services Pvt. Ltd. employees have gone through a customized billing course recently and are ready for external certification. HIPAA training, audit and communication workshops are conducted regularly. Our internal training program has special focus on soft skills development and behavioral workshops to empower employees not just with domain knowledge but ensure a right blend of functional and soft skills to offer 100% customer satisfaction.

Security and Compliance – we are not scared but we care for it!

Healthcell Services Pvt. Ltd. has valued the principles of HIPAA, confidentiality and security with highest sincerity and required attention. Healthcell Services Pvt. Ltd. faces the same challenges that all healthcare providers are faced with regarding HIPAA-compliance.

With the team of external experts, Healthcell Services Pvt. Ltd. has incorporated HIPAA policies and procedures related to transaction code sets, privacy and security into their existing compliance plan.

To fulfill the requirements contained in the final regulations issued by the Department of HHS in the implementation of the Health Insurance Portability and Accountability Act ("HIPAA"), we strictly ensure signing of Business Associate Agreement is with all our associates. We also encourage getting into Non-disclosure Agreement with our customers to establish confidence and good faith.

Security measures such as but not limited to physical checks at the entry and exit, 100%Access control for workstation, applications and network, authentication through two level user verification, periodical mandatory change of passwords, storing the sensitive data in encrypted format, regular backups in duplicate, surveillance through cameras with 24x7 recording and back ups and periodic training and retraining are in place and are reviewed at a regular interval by the security committee.